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Built for restoration companies

Water is spreading through their house
while your phone rings.

Restoration is the most time-critical trade there is. A flooded homeowner calls every company on Google in five minutes — and the $5,000+ mitigation job goes to whoever answers. Calling Matrix picks up every call in under 2 seconds, captures insurance details, and dispatches your crew instantly.

100%
of restoration calls are emergencies
$5.2k
Average water mitigation job value
<2s
Answer time, every time
The problem

Your customers call once.
Then they call someone else.

5 min

From first call to a competitor dispatched

A homeowner standing in water calls everyone. The first company to answer and confirm a crew wins — everyone else's phone just rang for nothing.

$5.2k

Average mitigation job that voicemail loses

Water mitigation, fire cleanup, and mold remediation are four-figure jobs minimum. Missing one after-hours call erases a month of marketing spend.

10×

Call surges after storms and freezes

Burst-pipe freezes and flood events bury your lines overnight. Every unanswered ring is a job your competitor is driving to.

Further reading → What a missed call actually costs

Features

Built for how restoration
businesses actually run.

Trained on your services, pricing, and territory during a 30-minute onboarding call — live within 48 hours.

Instant crew dispatch

Active water, fire, or sewage emergencies trigger an immediate call or text to your on-call crew with address, source, and severity — while the caller is still on the line.

Insurance & claim intake

Captures carrier, policy details, cause of loss, and affected areas during the first call — so your estimator walks in ready and the claim starts clean.

Storm & freeze surge coverage

When a freeze bursts pipes across the metro, every panicked caller gets answered in under 2 seconds. No queue, no overflow service, no per-call surcharges.

Job sync to your platform

Losses flow into your CRM or scheduling stack with full intake notes — DASH, Encircle, or plain calendar, configured during onboarding.

FAQ

Questions restoration owners
ask us every day.

How fast does it dispatch an active water loss?
Immediately. The AI confirms the emergency, captures address and severity, and notifies your on-call crew by call or text while the customer is still on the line.
Can it capture insurance information?
Yes. It gathers carrier, claim status, cause of loss, and affected areas on the first call — so your team starts the claim with clean, complete intake.
What happens during a regional storm or freeze event?
Calling Matrix answers unlimited simultaneous calls. When a freeze event triples your volume overnight, every caller still gets a sub-2-second answer and proper triage.
Does it qualify jobs before waking up my crew?
Yes. Your emergency thresholds are configured during onboarding — active water dispatches now; a week-old stain books an inspection for tomorrow.
How fast can a restoration company go live?
Most companies are live within 48 hours after a 30-minute onboarding call.

Cities we serve

Keep reading

The next flooded homeowner
calls in five companies at once.

Be the one that answers in 2 seconds, captures the claim, and dispatches a crew. That's the whole game in restoration — and it's live in 48 hours.

Book a free 15-min consultation

Works with your software

Housecall Pro → ServiceTitan → Jobber →